This privacy notice explains how Saints Hair and Beauty looks after your personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.
At Saints Hair and Beauty we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information collected for any other purpose other than the services listed.
At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 2 years.
What information we collect about you.
We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone. The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information and CV’s.
For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.
How information about you will be used.
In law, we are allowed to use personal information, including sharing it outside the salon, only if we have proper reason to do so, for example:
• To fulfil a contract with you, ie to provide the service or treatment you have requested and to communicate with you about your appointments.
• When you consent to it: we will always ask you for your consent to hold and use health and medical information.
We will therefore share your information with:
• Providers of our salon software system, Shortcuts
• GCast, shortcuts set and forget marketing.
We have rigorous data protection and security policies in place with all our suppliers.
We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.
Information we collect about employees, the purpose it is used for and who it will be shared with is set out in our employment contracts and employee handbook.
Where your information is kept
Your information is stored within the European Economic Area on secure servers provider by Shortcuts. Any payment transactions are encrypted. Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.
For transparency, listed are the business services we provide and how each service uses the information we collect.
Hair and beauty related services
We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formula codes, how you like your colour and who your favourite stylists are.
We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us.
Depending on the particular service/s we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.
Appointment confirmations and reminders
We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.
Appointment ratings and reviews
After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.
We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 6 months) and other special days like Valentine’s Day and Christmas. Of course, you may opt out of receiving marketing material at any time.
We use a leading software solution within our business to provide the services listed above. These software solutions store and process data in a location outside our business premises.
Cages to our privacy notice
Keep our privacy notice under regular review and we will place any updates on this webpage.
This privacy notice was last updated in May 2018.
Software changes coming soon...
You may contact us at firstname.lastname@example.org to:
• Request information we store about you
• Request we remove all indentifying information stored about you
• Make a complaint. You also have the right to complain to the information Commissioner’s Office. Find out on their website how to report a concern: www.ico.org.uk/concerns/handling.